Warrantywise Terminology

Many words and phrases used in the car warranty world can leave you feeling bamboozled. Here is our glossary to help you understand some of the more industry-specific words that are used when selecting or requesting repairs on your extended car warranty.


Addition:

Inclusion of the following optional items which may be available and that you may have selected and as shown on Your Plan Schedule: Air Bag System, Air Conditioning, Emissions, Labour Rate, MoT Failure, Multi-media.


Administration Fee:

A fee of £35.00 to cover our administration expenses.


Application

Any information you may have supplied to us in support of your application for Your Plan.


Approved Repairer:

A repair garage authorised by Warrantywise whose work is monitored and who operates on a direct account basis with Warrantywise via the 1Link Platform.


Cancellation Fee:

A fee of £50.00 to cover our cancellation expenses.


Cancellation Period:

A period of 30 days from Your Plan Start Date.


Consequential Failure:

Included in the Level of Cover, this is where one Part fails and causes the Failure of another Part (sometimes called the domino effect).


Contribution:

An optional monetary contribution (excess) by you towards the value of any repair which will be shown in Your Plan Schedule.


Failure:

The inability of a covered Part to operate properly (as the manufacturer intended) due to its sudden and unexpected mechanical or electrical failure, during the period of Your Plan.


Geographical Limits:

The area in which Your Plan is effective which includes; Great Britain, Northern Ireland, Isle of Man and Channel Islands. Your main residence must be within this area.


History Checks:

Independent verification of your Vehicle’s most recent service history, mileage, market value, MoT and to determine if it’s been exported, imported, declared an insurance write off or a stolen vehicle. (These checks are conducted at the time you take out the warranty by your supplying dealer using data from the DVLA, VOSA, Police and from independent companies. This information is constantly updated, is not exhaustive and may alter at any future date, therefore we cannot guarantee total accuracy at any point in time).


Independent Vehicle Examiner:

An independent expert witness, qualified in motor vehicle engineering theory and practice, with a specific knowledge and expertise relevant to Your Vehicle and the Part being examined.


Labour:

Labour costs will be paid at the hourly Labour rate noted on Your Plan Schedule, including VAT. Repair times will be limited to those in the latest Glass’s ICME manual or as listed in the manufacturer’s recommended repair times guide or in our reasonable discretion if no such data exists. We will not pay more than the hourly Labour rate usually charged by your Repairer to its customers via the 1Link Platform.


Level of Cover:

As specified within this Plan document, together with any Additions as detailed within Your Plan Schedule.


1Link Platform:

1Link is an electronic trading platform used by our Authorised Repairers, which brings together UK manufacturers, main dealers, leasing companies, warranty providers, specialist repairers, suppliers and purchasers within the automotive sector.


Mileage Photo:

A current photograph of your Vehicle’s milometer.


OE Parts:

Original equipment Parts are manufactured to the same specification and standards as manufacturer Parts and are often from the same supplier.


Part:

For repairs at the main dealer we will not pay more than the manufacturer’s list price of Parts via the 1Link Platform, and for repairs by other Repairers we will not pay more than the available motor factor recommended retail price of OE Parts, including VAT. Parts which can only be sourced from outside the United Kingdom will be reimbursed at the United Kingdom price of an equivalent Part. We may, in our discretion, supply Parts to your Repairer directly or have Parts repaired by a specialist Repairer of our choice, especially if it is cost effective to do so.


Parts Replaced in Pairs:

Included are the following Parts, recommended by the manufacturer to be replaced in pairs, when only one Part has suffered a Failure: brake discs, brake drums, road springs, shock absorbers.


Period of Your Plan:

The period of months shown on Your Plan Schedule./p>


Plan Schedule:

Issued by us based upon the Application you have made to us and confirms our acceptance of Your Plan.


Plan Start Date:

The date Your Plan begins, as detailed within Your Plan Schedule. If we have requested a Mileage Photo Your Plan will start on the date and time we receive this and from the mileage displayed.


Repairer:

A full-time VAT registered garage businessproviding a motor vehicle repair service within the Geographical Limits. We may, in our discretion, use any repairer of our choice. When we exercise this right we will pay the reasonable cost of transport, if any.


Repair Cost:

The total of Labour and Parts Cost, including VAT. (If your Repairer charges more than the cost we would normally expect to see, you will have to pay the difference).


Repair Number:

A number issued by us to you or to your Repairer as proof that a repair has been registered.


Servicing Handbook:

The handbook issued with the Vehicle by the manufacturer, or within the Vehicle’s integrated data information centre, which details the servicing and maintenance requirements for your Vehicle.


Single Repair Limit:

The maximum amount that Your Plan will pay per Failure, including VAT. The Single Repair Limit includes all Repair Cost against the Level of Cover, Plan Additions, Vehicle Recovery, Vehicle Hire, Hotel or Travel Expenses, less any Contribution as shown on Your Plan Schedule.


VAT:

Value Added Tax which will be calculated at the prevailing rate.


Vehicle:

Only the Vehicle as identified on Your Plan Schedule.


Vehicle Value:

The maximum amount that Your Plan will pay in total during the Period of Your Plan, including VAT as shown on Your Plan Schedule, limited to the retail value of your Vehicle as defined by us or in Glass’s Guide, Parkers Guide (or similar) at Your Plan Start Date, or the purchase price if lower.


Worn Out Parts:

Parts which have not suffered a Failure (as defined above) but which, due to the expected deterioration in operating performance and with regard to the make, model, age, mileage and service history of the Vehicle, are simply worn out and at the end of their operating life. They will require replacement at your own cost.


Your Plan:

This booklet together with Your Plan Application and Plan Schedule which together contain the full terms and conditions of Your Plan.